-You may return an item within 14 days of receipt for a refund. In order to qualify for a refund the items must be unworn, unwashed, and tags still attached. After 14 days Queen Palm Boutique will still accept returns but it will be for store credit only. Queen Palm Boutique will not issue any refunds for items after 30 days from order receipt. 

-In order to initiate a return email or send us a direct message on Instagram at queen_palm_boutique. Please reference your order number on the message. Once approved we will send you a complimentary pre-paid return label. Items must be received back to Queen Palm Boutique within 14 days of original receipt for refund. Refund will be credited to the card that was used for the original payment. 

-When returning an item please use a similar size envelope or box to our original packaging. 

-Original shipping costs are non-refundable. 

-Only Regular Priced items are eligible for return. All “Sale” items are final sale and may not be returned or exchanged.

-Any items that have been altered or damaged will not receive a refund. Queen Palm Boutique reserves the right to charge customer for shipping to return damaged or altered items back to customer.